In this post, we will be looking at a few yet interesting things that could get an Uber passenger’s account deactivated. Truth be told, it is very unlikely that Uber would be in a rush to kick a rider off the platform – riders bring the money. So, unless the situation presented demands that the Uber passenger be deactivated, Uber will have no choice but to do so.
Before we proceed, please bear in mind that some of the events listed below are unofficial and are based on our findings. Therefore, they should not be considered an echo of Uber’s policies.
6 Possible Reasons that Can Get an Uber Passenger Deactivated
Damaging drivers’ or other passengers’ property
If you intentionally destroy a property (phones, laptops or whatever item) that belongs to the Uber driver or another passenger in the car, Uber will deactivate your account after conducting investigations and finding you culpable.
Assaulting an Uber driver or another Uber passenger
This is obviously a clear and warranted reason to get an Uber passenger deactivated. You can view here a typical situation captured on a driver’s dash cam. Uber community guidelines make it clear that Uber passengers shouldn’t touch or flirt with other people in the car. Hitting or otherwise hurting a driver or fellow passenger is grounds for immediate deactivation.
You owe on your Uber account for too Long
It is possible that your account may be suspended if you do not pay your fares on time; you may not be able to request rides if you let a debt lie there for longer than necessary.
Report a false incident/try to frame Uber or driver for undue compensation
Jenny, an Uber passenger we had the opportunity of speaking with told us she once had strong reasons to think she was overcharged for a ride. Angry at what she believed was an attempt to cheat her at that time; she sent repeated emails to Uber and continuously made her displeasure known. On a closer look, she realized she was wrong and stopped the spite emails.
By disputing fares without proper evidence, this could be termed as fraudulent or illegitimate behavior which undermines the trust on which Uber is built. She tried to open the app after then and was unable to do so. However, the situation was later resolved. It is always safe to ensure that whatever complaint or report you are submitting is correct.
Use of inappropriate and abusive language or gestures
Using verbal threats, and making comments or gestures that are aggressive, sexual, discriminatory, or disrespectful to an Uber driver or passenger is grounds for deactivation. Texting, calling, or visiting someone in person after a ride has been completed without contacting Uber first and providing genuine reasons for the need to pay such visits can be termed an inappropriate gesture thereby giving room for deactivation.
Have a ridiculously low rating
Just like the rating feature is put in place to keep drivers in line, it also serves as a means of curbing customer excessive behaviour. Although it is not as sensitive as the 4.8 requirement for drivers, a passenger’s ratings can’t get too low or it becomes preposterous. Uber assumes that the ratings indicate how good/displeased the driver felt after driving you, and getting constant bad ratings would be a bad sign. This can prompt Uber to ban you from using their services.
Please visit here to learn more about securing your account with Uber and Uber’s community guidelines
So if you enjoy using Uber and want to keep Ubering, ensure you are on your best behaviour else, you may get your Uber passenger account deactivated.
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Other Interesting Uber Related Posts
For our blog posts on some of Uber’s Services, see the links below:
- How To Reactivate Your Uber Driver Account
- An Introduction to Different Uber Services
- Uber Car Requirements: 420 Uber Black Cars Analyzed.
- Uber Car Requirements: 90 Uber SUV Vehicles Analyzed.
- Uber Car Requirements: 580 UberX Cars Analyzed.
- Uber Car Requirements: 115 Uber XL Cars Analyzed.
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