Trying to get help from Uber as an Uber driver or rider can sometimes be challenging. We previously compiled an unofficial Uber master contact list covering 297 Uber cities to help with this issue. However, things are getting a little tougher as Uber is no longer offering E-mail support. Uber announced this change in March this year, but it wasn’t until a few weeks ago that the “firstname.lastname@example.org” e-mail address was disabled. Here’s what you’ll get as a response if you try to send Uber an e-mail:
You’ve contacted an e-mail that is no longer monitored. Your request has not been received by the Uber support team.
To get in touch with Uber support, go to ‘HELP’ through the menu in your app or go to help.uber.com. There you’ll find answers to frequently asked questions or you can send us a direct message.
Our in-app menu includes sections like Trips, Account, and Payment where you can quickly select the topic you’d like help with and easily share details so we can best support you.
We look forward to hearing from you soon!
– Team Uber”
No help there as seen above. We have compiled a few channels to help you get those Uber related issues sorted quickly.
Ways To Contact Uber
This is the novel way to get in touch with Uber’s support. Head on over to help.Uber.com; either select ‘For Riders’ or ‘For Partners (Drivers)’ and navigate the menu of topics to get answers to your question or type in your question. On the site, you will also see a list of generic questions and answers to aid you. Frequently asked questions listed include:
How do driver ratings work?
What is surge?
Can I use a dash cam to record riders?
When am I paid each week?
Where can I download the Uber Android app?
How do cancellation fees work?
How do I check my rating?
If you are a driver and you have a question that isn’t listed, you can submit an inquiry here.
If you need more specifics on being an Uber driver, Ubermovement.com is another way to go. Uber Movement allows you to type in your city and get help with city specific information like:
- Types of product lines available in your city (UberX, UberPOOL, etc)
- Uber Greenlight locations in your city (for vehicle inspections)
- Greenlight Hub for in-person questions
Get Help in the App
This is Uber recommended. If you’re a driver or passenger, you can also turn to the ‘help’ section of the app to get help. Here’s what it looks like from the help section of the Uber passenger app (Android):
If you’re an Uber passenger, this is probably the best way to contact Uber; to get help with issues like fare reviews, lost/left behind items and more. For example – Visit ‘Trips and Fare Review’, select an individual trip that you had a problem with then select an issue.
Also if you’re an Uber driver, going through the app is the best way to report problems with specific trips or to submit information like referral requests.
If you have a question not answered in this section, you can go to Help->Account->I have another account question and ask your question there. Use this app to contact Uber and you will get a response to your question within 2-3 hours through the app and/or e-mail.
For those that would prefer face to face interaction, you can visit the local Uber office in your city as they tend to be better in handling more complex issues. That is another way to contact Uber.
You can find your city’s office hours by checking your local partner website.
Social media platforms like Facebook and Twitter might come in handy when you need to contact Uber. Your comments are public which prompts companies to answer them quickly. Also, Uber now has Facebook Messenger support to facilitate ride hailing.
Uber Critical Safety Response Line
This Uber critical safety response line is solely for emergencies. The number to call during emergencies is 800-353-8237 (UBER) and you should only call this number if you get into an accident while driving or you experience a serious safety or security issue,
This is only a pilot program. Uber rolled this out to drivers in San Francisco sometime in May, 2016. Uber chose not provide a number for the drivers to use. Instead, these select drivers have a phone icon in the “Help” section within their partner app which connects them to Uber phone support.
We hope these channels discussed help you get your Uber issues resolved as quickly as possible.
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