Uber hasn’t always enjoyed a great relationship with its drivers in the past. Drivers have staged protests in various cities, protesting perceived injustices like rate cuts. In the last few years, Uber has been rocked with various scandals that saw the resignation of its previous CEO, Travis Kalanick. In a stunning about face, the company changed its focus to its drivers. To help improve driver experience, Uber introduced the Uber 180 Days of Change program in 2017. The rideshare giant introduced many new Uber driver app features including friendlier acceptance rate policy, setting arrival times, 6 driver destination filters per day, phone support and many more.
In this post, we will review our favorite Uber driver app features
Our Favorite Uber Driver App Features
The Driver Profile
I love this feature because it allows riders learn more about their drivers. This feature will allow Uber drivers build a profile that will publicly display personal details about themselves in-app for riders to see. These details include previous compliments given to you by riders, your hobbies, how long you have been on the platform, how many trips you have taken and so many more.
Real Time Earnings Tracker
Track your earnings in real time right from the app with this feature. Once you sign into the Uber driver app, the real time earnings tracker sits at the top of the screen of the Uber driver app. See how much you have earned at a glance as the feature gets updated after every trip.
Uber Long Trip Notification Feature
Now with the Long trip notification feature, Uber will provide a notification on the driver’s accept screen any time there is a long trip. Although long trips are a plus for drivers since it means more money, this isn’t always the case. Sometimes, drivers do not want to take long trips either because they are rounding off for the day or simply not in the mood. When you receive a new trip request, your Uber Driver app will notify you if the estimated trip duration is a long one, so you have the flexibility of planning your time in advance.
Just below the estimated time to arrive at the rider’s pick-up location, you will see a [Long Trip] notification if the estimated trip duration is going to be a long one. Uber will indicate the estimated minutes or hours it will take to complete the trip. If the trip will last about an hour, the Uber app will display 40 minutes – 1 hour. This will help the driver know if to accept the request or decline.
Please note that rejecting a long trip will not attract any penalties.
Uber Phone Support
Now, Uber drivers can contact Uber by phone whenever they need help or have a question about driving with Uber. According to Uber, “We’ve heard from driver-partners everywhere that you’d like the option of contacting us by phone… We want to be there for you—whether you’re on the road or off. So thanks to your feedback, we’re introducing 24/7 phone support” the company stated on its website.
The 24/7 phone support is available within the Uber Driver app. It connects drivers with a live support agent within minutes and issues are quickly resolved.
How It Works
- Open your Uber Driver app
- Tap Help
- Tap the blue phone icon
- Tap Call Support
Note -For Uber Drivers and Entrepreneurs who have not downloaded our kit(s), we provide a vast amount of professionally vetted information and business analysis that will help you run a successful uber business.