Tag Archives: uber rider

What To Do When An Uber Rider Damages Your Vehicle


It is true that passengers are the life line of your Uber business; but what do you do when they cause you more harm than good? Before we explore this dilemma, every Uber driver needs to know that passengers can make or mar your Uber business. An Uber rider expects professional service from drivers at all times and drivers need to meet this expectation. Satisfied passengers will guarantee repeat businesses and help keep up your ratings.

Note that Uber drivers can be reported and terminated from the service if there are passenger reports of misconduct on the part of the drivers.

There are instances where as an Uber driver, you feel helpless and this can occur when a passenger damages your car. What is the next course of action? Uber Rider

Well, see below a few steps to take when an Uber rider damages your vehicle or makes a bad mess that will need significant cleaning.


Make an Official Report to Uber

Do not take the law into your hands. Make a report to Uber if the situation goes beyond the normal wear and tear.

According to the Uber website, “you may be eligible for an inconvenience fee of up to $250 based on the extent and nature of the damage.” Also, Uber will also help you when you make those insurance claims so that your car is fixed.

To back up your report, you must do the following:


  • You must make your report within 3 business days of the incident.
  • Take clear photos of the damage and make an accurate description of the accident. This is where dash cams are important. This will help the uber driver provide video recordings of the incident.
  • Get your car mechanic to provide a rough estimate of what the repair will cost within 5 business days of the incident.


If a mess that requires significant cleaning was made, you must do the following:

  • Take a picture of the mess and report this to Uber within 3 working days of the trip.
  • Uber will review the mess and send you a flat fee to cover the cleaning if it is deemed appropriate.
  • In other cases, if the rider is found responsible for the mess, Uber will contact the Uber rider and the rider will be charged the cleaning fee.
  • Make sure you provide accurate and sufficient proof to back your claims or you may not be reimbursed for your trouble.



Uber is making no promises in this case. Not every report made is found to be with merit. However, Uber is reassuring drivers that they will do their best to ensure the cost of the repairs and cleaning is not borne by the driver.



Are you an Uber Driver and/or Entrepreneur? Did you enjoy this post? Are you looking for other ways to optimize your Ridesharing Business?-If your answer is yes to all three question, and you have not downloaded our kit(s) – you need to do so now and join thousands of other Uber drivers by clicking the Download link at the top right of this page, or by going here or here.

Uber Rider Behavior [A Data Analysis]

A Data Analysis of Uber Rider Behavior



Uber DataWith great use comes great data, I say! This article was largely written by William Jade of UberEstimate.org.  As an Uber passenger and partner, I often wonder what other people are doing on the Uber platform, and if I am just an anomaly. Well, William was willing to share some of his wonderful and interesting data with us. Note- the article is a synopsis of sampled data from both the UberMeter app and UberEstimate.org site. Anonymized data from 17,000 unique users was collected over a period of roughly 3 months. Please read and enjoy some of William’s findings below!


Uber User Statistics

UberEstimate.org has been able to provide better insight into the behavior of American Uber riders, through monitoring various queries made by the thousands of users on their application. These statistics provide more details about how people use Uber, where Uber is more popular and the different popular routes that are taken with Uber trips.

Per their data, Uber received an 890% maximum surge within the past three months. Their UberXL service has seen the highest surge rate, followed closely by the UberX service. It was also reported that the average cost of an Uber trip is $19.60, with the average distance travelled per Uber trip being 20.26 miles.


Common Uber Destinations

The collected data also provides evidence of the most popular destinations Uber trips drive to, with Los Angeles International Airport and New York City being among the top destinations for Uber riders. San Francisco International Airport, LaGuardia Airport and Newark Liberty International Airport is also among the top five destinations. Other popular destinations include:

  • O’Hare International Airport
  • Dallas / Fort Worth International Airport
  • Orlando International Airport
  • One Prudential Plaza in Chicago
  • Miami Beach in Florida


Common Uber Routes

Data has also provided significant insight into the most popular routes Uber is used for. These routes are used to get from point A to point B by millions of active Uber users. The most popular recorded route is from LaGuardia to Manhattan, with a route from Fort Lauderdale to Miami and from Las Vegas to McCarran Airport closely being the second and third most popular routes. Many other popular routes have also been recorded to include:

  • LAX to Disneyland
  • Newark to Manhattan
  • SFO to Palo Alto
  • LAX to UCLA
  • SeaTac Airport to Seattle


Conclusion (For General Uber Enthusiasts)
Through the analysis of the data collected and provided by Uber Estimate, it becomes clear that the company is very popular in the United States. The international expansions by Uber have created many opportunities in other countries such as the United Kingdom and even countries such as Asia and India. With time, Uber will continue to grow and will continue to expand into new regions, thus assisting with the economy and unemployment rate in many countries.


Conclusion (For Uber Partners)

Per the data received from William, what I can say is if you are an Uber partner looking to make good money, it might not be a bad idea to invest in an UberXL vehicle. Getting your airport permit might also not be a bad idea (if you need one in your city for airport pickups). The proof is in the data pudding!


About UberEstimate.org

UberEstimate.org is a service that allows for estimating the cost of an Uber ride. For more information about UberEstimate.org and to use their service, go to their site here .

Also, to receive professionally vetted information that will assist you in running a profitable Uber business download our Uber kit at the top right of this page.


Other Interesting Uber Related Links:

For our blog posts on some of Uber’s Services, see the links below:

For other popular posts you might be interested in, check the links below: