Uber has been given a probationary license to legally resume operations in London. The rideshare giant was banned after TFL (Transport for London), London’s transportation authority cited some issues bordering on negligence and Uber’s disregard for the safety of its users. Uber appealed this decision in 2017 but continued to operate although driver’s who were caught were fined.
This isn’t the first time Uber is facing fire for negligence or lack of proper screening of Uber drivers. Uber pulled out of Austin because the city mandated the fingerprinting of ridesharing drivers.
In London, TfL cited a few pertinent issues as reasons for issuing the ban. Uber’s lenient background checks for drivers and the company’s failure to report crimes committed by Uber drivers were at the forefront of the reasons for the ban. The regulation agency also accused Uber of neglecting its corporate responsibilities.
Uber in London issued Probationary License
The frontier rideshare company has now been given a probationary license that will be subject to review every 15 months. To ensure that this license is not revoked, Uber in London will be expected to provide TfL with an independently verified audit of its operations every six months. Also, it must follow stipulated procedures for reporting driver criminal activities, passenger complaints, and data privacy. Uber will also be expected to update regulators when there are any changes to company policy and government.
During a two-day hearing at Westminster Magistrates’ Court, Uber admitted to its mistakes and stated that TfL’s ban prompted it to make changes to its services. In April, 2018, Uber rolled out the Uber 911 assistance panic button. Now, riders can use the service knowing that it’s never been easier to reach help when needed. Uber has also introduced a 24hrs telephone support line.
It behooves Uber in London to stick to the rules surrounding its probationary license. London is a big market for the rideshare company and TfL is apparently strict about protecting the safety of London residents. If this license is revoked, it might mean Uber leaving the city for good. London is one of Uber’s largest markets in Europe with over 3.5 million people who use the service. It will be a huge loss to the company if it has to give up its operations in London.
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